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What about my privacy?
On-line Concerns
When you fill in your details on the "Contact Us" page (to send us a comment or question) and then press the "Submit Request / Comment" button, a warning will normally appear telling you that your 'email' address will be sent along with your request to us. Further to this, you should be aware that no encryption is used in this process. You will essentially be sending us an "email" with your details and comments automatically entered upon it. Therefore, all information you send may be vulnerable to observation to others using electronic means, as with any normal "email" facility.
With Us
Sending us your details and comments using the "Submit Request / Comment" button sends us an email with those details, therefore, you are simply "emailing" us. Moreover, your information is also for statistical interest, to show us key interest areas etc. Killernovels, however, will not sell or voluntarily give away such details to any organization other than if legally required to do so.
With Others
Scrutiny of your computer: As part of a process to prevent illegal copying of our work, we utilize a company to give out passwords to each purchased work. This company will interrogate your computer in an effort to assign each user and each work a unique password for that work. Purchasers should be aware of that company's policy with regard to information they collect. Please view their policies by visiting our Password Provider.
Cookies: Cookies may be used in an effort to gather information about visitor locations, most commonly downloaded pages etc. We regard this as an 'information only' gathering tool. Please consult our statistical gathering provider for more information about their policies on privacy, cookies etc.
Payment Security: Since Killernovels utilizes the services of another company to handle payment matters, responsibility for security with regard to such matters resides solely with that company. Please view their policies by visiting PayPal.
In Detail
To allow us to fulfill customer orders or respond to comments etc., we must collect some details about each customer.
1. Required Information
· Some basic personal information (Name, address, country)
· Your email address is required by us. Your email address is required
because:
2. Collection of personal information
2.1 Information we collect from you
We request and collect personal information about our customers including contact
information, email address and any other personal information required to assist
us in gauging certain reader trends, countries of highest reader interest, market
trends etc.
2.2 Sensitive information
We do not collect sensitive information such as your race, religion, beliefs
or sexual preference.
2.3 Scrutiny of your computer: As part of a process to prevent illegal copying of our work, we utilize a company to give out passwords to each purchased work. This company will interrogate your computer in an effort to assign each user and each work a unique password for that work. Purchasers should be aware of that company's policy with regard to information they collect.
Cookies: Cookies may be used in an effort to gather information about visitor locations, most commonly downloaded pages etc. We regard this as an 'information only' gathering tool. Please consult our statistical gathering provider for more information about their policies on privacy, cookies etc.
3. What happens if the customer chooses not to provide the information?
You do not have to give Killernovels your personal information. As already stated,
the financial institution which handles our payment facilities may require some
details, as may the pdf security company, and the care for such information
remains in their hands.
4. Use of personal information
We use your personal information:
· to identify you to assist us in providing service to you
· for billing and credit control purposes
· to improve the services we provide to you and to inform you about any
improvements or changes in services;
· to gauge where our customer base is concentrated (e.g.. Countries of
highest patronage)
· to gauge reader trends, market trends etc.
· to comply with our legal obligations.
5. Disclosure of personal information
Generally, we will not disclose personal information we collect about you to
any third parties without your prior consent.
However, we may disclose personal information about you in the event of a request
from a legal authority.
6. Non-identifying information
We may collect information concerning customer-country of origin, most frequented
states, territories or countries, market trends, etc.
8. Security
Since the nature of business of Killernovels.com does not require any more than
simple personal details from our customers, we take only the following step/s
to ensure the safety of customer details.
· Electronic - recognized antivirus and firewall suite programs
Payment security remains the responsibility of the institution which handles our payment facilities.
You should be aware that the Internet is not a secure environment. If you use
the Internet to send us information, including your email address, it is sent
at your own risk. "Hackers" may view your information without your
(or our) consent.
Note also that any comment/s you may send us are similarly vulnerable to such
observation by outsiders (hacking).
9. Updating our privacy statement
We may revise or update our privacy statement occasionally. We will NOT inform
our customers when this occurs, and it remains the customer's responsibility
to view this document. Any new version of this document will be applied to all
customers.
10. Complaints and further information
If you have any complaints about our privacy practices, service or any other
matter, please contact us via our "Contact" site, or email us at contact@killernovels.com
© Copyright I Q Cameron, killernovels.com, 2005